Refund policy

Returns & Refunds

Which case applies

A. Damage, a fault, or the wrong item on arrival: we take care of it. We look into it and, as appropriate, reship or refund. If we ask you to send the item back, we pay the return shipping.
B. The PSA slab is opened, or the case is damaged, after delivery: except where case A applies, we cannot accept a return, exchange or refund.
C. Change-of-mind return: within 14 days of delivery, by prior authorization, subject to the conditions below. Return shipping is at your cost.

Nothing in this policy — including the requirement for prior authorization and the condition that the PSA slab is unopened — limits any rights you have under applicable law.

IMPORTANT — PSA slabs

Except where case A (damage, a fault, or the wrong item on arrival) applies, if the PSA graded case (slab) has been opened, or the case is damaged, we cannot accept a return, exchange or refund, whatever the reason.

A: Damage, a fault, or the wrong item on arrival

This is on us, and we cover the costs, if:

・the item was damaged in transit, or
・the item is faulty, or
・the wrong item was shipped.

Contact us: as soon as you notice the problem, email support@chikuwastore.com with your order number and what happened. We will look into it and, as appropriate, reship the item or refund you. If we ask you to send the item back, we pay the return shipping.

Please keep things as they are (a request, not a condition): until we get back to you, please keep the item, the PSA case and the outer packaging as they are, and do not open, take apart or repair anything further. If you still have the original packing materials, please keep those too. If you were not able to keep them, that alone will not stop us from accepting your claim.

Checking that the item is one we shipped: we check that the returned item is one we sent you, against our record of what we actually shipped — including the PSA certification number we photograph and record before dispatch. If the wrong item was shipped, we check against the record of the item we actually sent, not the number of the item you ordered. If the certification number cannot be read because of damage, we use our dispatch records, the condition of the item and packaging, and the tracking information instead. A certification number that cannot be read will not, on its own, stop us from accepting your claim.

C: Change-of-mind return

Window: within 14 days of delivery.

Prior authorization: before sending anything back, email support@chikuwastore.com with your order number and the reason. We will reply with a Return Authorization (RMA) number and the return address. Items sent back without prior authorization will not be accepted and will not be refunded.

Conditions: all of the following must be true.

1. The PSA slab is unopened, unused and undamaged.
2. The PSA certification number on the returned slab matches the number recorded for your shipment. We photograph and record the certification number of every item before dispatch. A returned slab bearing a different certification number will be refused, no refund will be issued, and the case will be reported to our payment provider and to the relevant authorities.
3. The original packaging and the tamper-evident seal are intact.

Return shipping: at your cost.

EU and UK statutory right of withdrawal

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason.

As stated at the top, nothing in this policy limits any rights you have under applicable law. The conditions in section C above (for example, that the PSA slab is unopened) are the conditions for the change-of-mind returns we accept under C. They are not added on top of your statutory right of withdrawal.

To withdraw, email support@chikuwastore.com. Return shipping is at your cost. Where the value of the returned item has been reduced, the section "Diminished value" below applies.

Return shipping costs (summary)

・Our error (case A: damage in transit, a faulty item, the wrong item): we pay.
・Anything else (case C, and exercising the EU/UK statutory right of withdrawal): the customer pays return shipping.

Refunds: method and usual processing time

We refund to the payment method used for the order. Where the item is sent back to us, we process the refund within 7 business days of receiving and verifying it.

If we do not require a return, we will process the refund promptly once we have confirmed that a refund will be issued. Any deadline required by applicable law will apply.

Where applicable law sets the starting point or the deadline for a refund, we follow that law. The processing time above does not change or postpone any starting point or deadline set by law.

Diminished value

If the value of the returned item has been reduced by handling beyond what is necessary to establish its nature, characteristics and condition, we may deduct that reduction from the refund.

Unboxing video

We record a continuous, unedited video of every item being packed, with the PSA certification number clearly visible. We ask buyers to record a continuous video from the moment the sealed package is opened. These recordings protect both buyer and seller in the event of a dispute. Not having a video will not, on its own, be a reason for us to refuse a return or refund.